GENERAL
WHAT PAYMENT METHODS ARE AVAILABLE?
You can pay with Klarna invoice, installment payments, Swish, as well as VISA, Mastercard, and American Express.
WHAT HAPPENS AFTER I PLACE AN ORDER?
You will receive an order confirmation by email. Our standard delivery time is 1â4 business days, and we strive to pack and ship your order within one business day. During high season or periods of increased order volume, it may take an extra day.
DELIVERY
WHAT DOES SHIPPING COST?
- 39 SEK for PostNord letter shipment
- 79 SEK for PostNord parcel
Orders over 700 SEK are shipped for free.
HOW DO YOU SHIP MY ORDER?
We use PostNord letter shipments, sent with tracking to your mailbox or delivered to your door. Orders over 1500 SEK are generally sent to a collection point.
CAN I TRACK MY ORDER?
Absolutely, we include a tracking number in your delivery confirmation.
DO YOU SHIP WORLDWIDE?
We ship all over the world yes.
RETURNS & RIGHT OF WITHDRAWAL
WHAT IS YOUR RETURN POLICY?
You can return your product within 14 days from the day you receive it. Contact us at contact@pearlsoffreja.com for assistance with your return. You are responsible for covering the return shipping cost using any method you prefer.
Returns do not apply to sale items, in which case only exchanges are allowed. (Promotions or discount codes are not considered sale items, so standard return policy applies.) Returns do not apply to products custom-made for you, such as name jewelry.
MY JEWELRY IS DEFECTIVE â WHAT SHOULD I DO?
Contact us at contact@pearlsoffreja.com and we will assist you. All jewelry comes with a 2-year warranty. For more details, please see our Terms of Purchase.
HOW DO I RETURN AN ITEM TO PEARLS OF FREJA?
If you wish to return an item, contact our customer service at contact@pearlsoffreja.com and we will guide you step by step. You will receive a QR code that you can easily show at the collection point â no printer needed!
CANâT FIND WHAT YOUâRE LOOKING FOR?
Send us an email explaining your question, and a member of our customer service team will get back to you as soon as possible. Please email us at contact@pearlsoffreja.com.


