GENERALLY

WHAT PAYMENT METHODS ARE AVAILABLE

You can pay with Klarna invoice, partial payment, Swish as well as VISA, Mastercard, American express.

WHAT HAPPENS AFTER AN ORDER?

You will receive an order confirmation to your email. Normal delivery time is within 1-4 working days, so we normally pack your order within 1 working day. During holidays and high pressure, there may be an extra day.

DELIVERY

WHAT IS THE SHIPPING COST?

SEK 39 for Post Nord. For orders over SEK 700 it is free.



DO YOU SHIP WORLDWIDE?

We ship all over the world yes.

HOW DO YOU SEND MY ORDER?

We provide Post Nord consignment notes that are sent trackably to the mailbox or delivered outside your door. We generally send orders over SEK 1,500 to an agent instead.

CAN I TRACK MY ORDER?

Absolutely, we include the tracking number in your delivery confirmation.

MATERIAL

What is the material of the jewelry?

Our jewelry is made of real silver - Sterling silver 925 and plated with Rhodium or 18K gold

The jewelery is water resistant?

Genuine silver can be used in water! You can shower and bathe with your jewelry. Should something with the quality arise, we have a two-year guarantee.

However, silver can react to strong chemicals, so if there is a lot of chlorine in the pool water, for example, the jewelery may need to be cleaned afterwards.

RETURNS AND RIGHT OF CANCELLATION

WHAT RIGHT OF RETURN DO YOU HAVE?

You can return your product within 14 days of receiving it. You contact us at info@pearlsoffreja.com to get help with returns and you pay for your return shipping yourself in any way you choose.

The right of return does not apply to a SALE, but then the right to exchange applies. (Promotions or discount codes do not count as SALE, but then normal right of return applies). The right of return does not apply to products that have been handmade for you, such as name jewellery.

MY JEWELRY IS DEFECTIVE?

Contact us at info@pearlsoffreja.com and we will help you. We have a 2-year guarantee for all jewellery. For more details about our guarantee read Terms of Purchase.

HOW DO I RETURN?

For all questions about returns, first email info@pearlsoffreja.com and we will help you.

CAN'T FIND WHAT YOU ARE LOOKING FOR?

Email us and we'll help you:

info@pearlsoffreja.com