GENERAL
WHAT PAYMENT METHODS ARE AVAILABLE?
You can pay with Klarna invoice, installment payments, Swish, as well as VISA, Mastercard, and American Express.
What is Friends of Freja?
Friends of Freja is our free rewards club where you earn points with every purchase and enjoy exclusive rewards, special offers, and early access to new launches.
WHAT HAPPENS AFTER I PLACE AN ORDER?
You will receive an order confirmation by email. Our standard delivery time is 1–4 business days, and we strive to pack and ship your order within one business day. During high season or periods of increased order volume, it may take an extra day.
How do I know which size to choose?
You'll find measurements and sizing information on each product page. If you're unsure, you're always welcome to contact us – we'll be happy to help you find the perfect fit.
Do the jewellery pieces come in a gift box?
Yes! Every piece of jewellery comes beautifully packaged in our signature jewellery box, making it perfect for both gifting and safekeeping.
DELIVERY
WHAT DOES SHIPPING COST?
- 39 SEK for PostNord letter shipment
- 79 SEK for PostNord parcel
Orders over 700 SEK are shipped for free.
HOW DO YOU SHIP MY ORDER?
We use PostNord letter shipments, sent with tracking to your mailbox or delivered to your door. Orders over 1500 SEK are generally sent to a collection point.
CAN I TRACK MY ORDER?
Absolutely, we include a tracking number in your delivery confirmation.
DO YOU SHIP WORLDWIDE?
We ship all over the world yes.
Can I send a gift directly to someone?
Absolutely! We never include a receipt in the package, making it perfect for sending directly to the recipient.
RETURNS & RIGHT OF WITHDRAWAL
Do you offer a warranty?
Yes! We offer a 2-year warranty on all our jewellery. Our warranty covers manufacturing defects, loose or missing stones, and other material faults that are not caused by normal wear and tear.
WHAT IS YOUR RETURN POLICY?
You can return your product within 14 days from the day you receive it. Contact us at contact@pearlsoffreja.com for assistance with your return. You are responsible for covering the return shipping cost using any method you prefer.
Returns do not apply to sale items, in which case only exchanges are allowed. (Promotions or discount codes are not considered sale items, so standard return policy applies.) Returns do not apply to products custom-made for you, such as name jewelry.
MY JEWELRY IS DEFECTIVE – WHAT SHOULD I DO?
Contact us at contact@pearlsoffreja.com and we will assist you. All jewelry comes with a 2-year warranty. For more details, please see our Terms of Purchase.
HOW DO I RETURN AN ITEM TO PEARLS OF FREJA?
If you wish to return an item, contact our customer service at contact@pearlsoffreja.com and we will guide you step by step. You will receive a QR code that you can easily show at the collection point – no printer needed!
ABOUT OUR JEWELLERY
Is your jewellery made from real sterling silver?
Yes! All of our sterling silver jewellery is crafted from genuine 925 sterling silver. Our gold-coloured pieces are made from 925 sterling silver with durable 18K gold plating, while our Grace Tennis collection is crafted from stainless steel with long-lasting 18K PVD gold plating.
Can I shower or swim while wearing my jewellery?
Our sterling silver jewellery is water-resistant, but to keep it looking its best for as long as possible, we recommend removing it before swimming in pools or salt water. We also recommend avoiding contact with perfume, lotions, and other chemicals.
Will the gold plating last?
Yes! The longevity of the gold plating depends on how often the jewellery is worn and how well it is cared for. With proper care, you can enjoy your jewellery for many years to come.
Is Pearls of Freja jewellery hypoallergenic?
Yes! Our jewellery is crafted from carefully selected, high-quality materials. Our earrings are made from genuine 925 sterling silver and are 100% nickel-free, making them suitable for many people with sensitive ears.
Our other jewellery is crafted from genuine 925 sterling silver with durable 18K gold plating or from stainless steel with long-lasting 18K PVD gold plating, depending on the design.
If you have a known metal allergy or particularly sensitive skin, you're always welcome to contact us. We'll be happy to help you find the piece that's right for you.
CAN’T FIND WHAT YOU’RE LOOKING FOR?
Send us an email explaining your question, and a member of our customer service team will get back to you as soon as possible. Please email us at contact@pearlsoffreja.com.


