Refund policy

 

Right of Withdrawal

When purchasing jewelry on Pearlsoffreja.com, you, as a customer, have a 14-day right of withdrawal starting from the day you receive the item you ordered. Please note that the right of return does not apply to sale items; only exchanges are allowed for sale items.

You are responsible for checking that the delivery and products are undamaged upon receipt of the package. During the Christmas period, we extend the right of withdrawal until January 7 for all orders.

You have 14 days to return a product from the date you receive the package, provided that the product is unused and in its original, undamaged packaging. For returns or exchanges, you are responsible for the return shipping cost of SEK 49. You should contact customer service at contact@pearlsoffreja.com, and we will send a return label to your email.

Returns should be sent to:

By Luna AB
Kungsporten 4A
427 50 Billdal
Sweden