Terms of service

Company Information:
By Luna AB
Kungsporten 4A
427 50 Billdal
Sweden

General Information

All prices include 25% VAT at the time of sale. Shipping costs are added to all prices unless otherwise stated. To make a purchase on pearlsoffreja.com, you must be over 18 years old. If you are under 18, parental consent is required according to the Swedish Parental Code. By placing an order, you agree to the terms and conditions published at the time and confirm that the information you provide about yourself is correct.

Orders

When you complete your order, an order confirmation will be sent to your email address. The confirmation includes all details about your products, prices, billing, and delivery address. If there is any error in the order confirmation, you must contact our customer service immediately.

Payment

We accept invoice, installment payments, credit cards, and debit cards.

Promotions

Discount codes cannot be combined with other campaigns or offers unless otherwise stated.

Delivery

Our standard delivery time is 1–4 business days. Orders placed during weekends will be shipped no earlier than the following Monday. If delivery delays occur (without prior notice of extended delivery time), please contact our customer service.

Prices

All prices on the website are listed in SEK and include VAT (unless otherwise specified or selected by the user). We reserve the right to correct errors and adjust prices. Prices may be adjusted due to increased material costs, global events, or other reasons.

Product Information

We are not responsible for any typographical errors on this website or for products that sell out. We do not guarantee that images represent the exact appearance of the products, as slight color differences may occur due to screen settings, photo quality, or resolution. We always strive to present the products as accurately as possible.

Complaints

We follow the recommendations of the Swedish Consumer Agency for e-commerce. Customer service must always be contacted via our contact form or email (contact@pearlsoffreja.com) within a reasonable time. Complaints must be made through our contact form. Complaints about defective products must be submitted within a reasonable time after the defect is discovered, but no later than 2 years from the date of purchase. Please note that the defective product and packaging must be kept until the matter is resolved. Complaints do not cover lost jewelry or charms.

Warranty

A two-year warranty applies to all jewelry. This does not include lost jewelry or charms. Normal wear and tear is not covered by the warranty.